Customer Service – Prints With Feelings Ltd
Where is my order?

Ok, so have you checked the shipping method that you chose when you placed your order? This will be on the bottom of your order confirmation email.

Please remember that shipping is worked out on working days. For example, if you order using 10 working days delivery on a Wednesday your order will be dispatched two weeks later.

Once your order has been dispatched for framed prints it should arrive the Next Working Day.

For unframed prints, please allow upto 10 working days before getting in touch.

You will get a shipping notification once your items have been dispatched. If you have checked all of this and your order is still late, please get in touch via Please ensure that you state your order number in the email.

My order is faulty or not what I expected, what can I do?

For personalised goods that are faulty or not what you expected, please get in touch within five days of receipt of your order by pressing the contact us button. For faster resolution, don't forget to include your order number, which can be found on your order confirmation email. Please email

Lovely print, but words have been misspelled. What happens now?

You've received your lovely personalised print but on inspection of your order you've noticed a one or more words is spelt wrong... If you have designed the print yourself and personalised it yourself, we cannot take responsibility for the misspelt words however we can amend for you for the price of £6. This includes shipping.

Please call us on 0113 323 7960  and we can get this sorted for you straight away. If your order was from before Christmas and you did not have the option to use our new online system we may have made the spelling error.

Please call us on 0113 323 7960 or email and we'll look into this for you. We do not charge if the mistake is made by us 

How do I use my code? I don't think it is working, help!! 

It's really simple, just go through as if you are ordering normally and enter the code at the checkout. For a more detailed outline please click on our code guide.

Don't worry if your code isn't working we will issue you with a new one. Just email the original code in pdf or jpeg format to or call 0113 323 7960

Please note, we do need to see the original voucher before we can issue a new code. 

When will you get back to me?

We are open between 10am - 5pm, Monday - Friday so we will get back to you between these hours.

It may take upto 48hrs to get back to emails especially after the weekend.

If you cannot wait this long or your query is urgent, please call us on 0113 323 7960 during our opening hours

How do I get a refund?

If you have purchased a voucher through Groupon, you have 14 days to go back to them and they will issue you a refund directly.

If however your print has been damaged, is deemed unsatisfactory and you do not wish to receive a replacement print we will issue you with a refund. If you have already received your items you will need to return them to us at our cost. Please send a postage receipt and we will reimburse you.

Once items have been received by us we'll then organise a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied your chosen method. Once you have sent your items back to us, please send an email to with either your Paypal email address or banking sort code and account number. Refunds are made once a week on a Friday afternoon.

Our returns address is: Prints With Feelings, 17 Castleton Close Leeds, Ls12 2ds

Why am I being asked to pay via Paypal?

Ok, so you've got to the checkout and you are going to make a payment, but you are being asked to pay with Paypal... But you don't have a Paypal account.

Fear not, Paypal is just our chosen payment gate way and you do not have to have a Paypal account to checkout. When you go through and get taken to what looks like a Paypal page it will ask you to either login or 'Try Paypal as a guest'.

Click this and you will be able to enter your card details as normal. You do not need a Paypal account. We've found Paypal to be the most secure payment gateway for our customers.

Opening Hours

Our phonelines are open Monday - Friday, 10am - 4pm. We have recently changed this in order to get back to emails more efficiently and to ensure we get more production done to get orders out in time. 

We are closed on bank holidays.

Please be advised that calls or emails do not get answered outside of these hours.

Are you having trouble customizing your items on our website?

If you have a Groupon voucher, you need to go through the Groupon tab located at the top of our website. After selecting which print you wish to purchase, you need to make sure you have stipulated whether your voucher is for a framed print or a print without frame, as well as if it’s A3 or A4. Once you have done this, click ‘Customise & Buy.

If you have difficulty opening this section of the site, then you may need to update your Internet browser (Safari/Google Chrome/Internet Explorer), or try accessing it on a different computer. Remember – you can customise your print on an iPad or iPhone, but the software works best on a computer.

 If you find you don’t like the way it looks, then we CAN edit it for you, but there are some things you need to do first: 

- Place your order (to the best of your abilities), use your Groupon code and pay postage and packaging

- Pay a small fee of £5 for this service to , our PayPal account

- Be aware that having your order hand-personalised increases the waiting time for your print to 14 working days

- Email with your order number, your PayPal receipt, the personalisations you desire, along with any special requirements

We charge £1 for further amendments – if your artwork is designed, but you wish to change something

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